HPO Factor – Management Quality – Trust
The HPO research shows that being trusted is the most important characteristic for a manager to become a true HPO manager, and that in fact it is not possible to create an HPO without trusted management.
There is a strong connection between trust and the others characteristics of the HPO factor Management Quality and in fact with many of the characteristics of the other four HPO factors. It turns out that when managers work on improving any of those HPO characteristics, they are at the same time working on increasing the trust of employees in them. And only if enough managers work on trust, a high-trust organization can be created.