World thought leaders in High Performance

The transformation to HPO: perseverance pays off!

The continuous process of achieving the High Performance Organization status

This Quick Insight demonstrates how Vesteda, a Dutch residential real estate investor and rental company, embarked on the journey towards becoming a High Performance Organization (HPO). The case study discusses how Vesteda utilized the HPO framework to enhance operational efficiency, tenant satisfaction, and management practices. It highlights the steps the company took, such as implementing strategic realignments, fostering a positive work culture, and increasing sustainability and transparency. This case study provides valuable insights and practical tips for other organizations aiming for excellence and sustainable improvement.

“Striving to be the best version of yourself within an organization with people who share that ambition, with the goal of achieving better performance every day for all our stakeholders. That is what HPO means to us.”

— Astrid Schlüter - CEO Vesteda

KEY TAKEAWAYS

  1. HPO Transformation as a continuous process, not a project
    Vesteda’s journey to becoming a High-Performance Organization underscores that such transformations require continuous commitment rather than finite projects with clear endpoints.
  2. Importance of steadfast management and organizational commitment
    Vesteda’s success heavily relied on the steadfastness of its management and the entire organization’s commitment to adapt and embrace extensive changes. This demonstrates the necessity of leadership engagement in long-term strategic initiatives.
  3. Initial and final states as bookends to transformation
    The HPO transformation began with Vesteda facing operational inefficiencies, suboptimal tenant satisfaction, and outdated management practices. By the end, the company achieved significant improvements across these areas, marked by superior financial returns, high tenant satisfaction, and a culturally aligned, committed workforce.
  4. Reasons for extended duration
    The extended duration of the transformation was necessary due to the complexity of the changes involving deep cultural shifts, the broad scale of the transformation affecting all levels of the organization, and the methodical approach required to ensure sustainable improvements.
  5. Results are critical
    The HPO transformation resulted in enhanced tenant satisfaction, improved financial performance, and a strong, engaged workforce, positioning Vesteda as a leader in the real estate industry.

Read and share this HPO Quick Insight ‘The transformation to HPO: perseverance pays off!’ via this link.

“Thanks to improvements made and people who see that these work, a flywheel effect has been created for improvement throughout the organization.”

— Board Vesteda

ARE YOU CONSIDERING TRANSFORMING YOUR ORGANIZATION INTO AN HPO?

Then insight is essential. Our HPO diagnosis, consisting of a short validated questionnaire based on the HPO framework and in-depth interviews, provides you with this insight. You will get a clear picture of the current situation within your organization or department and receive practical improvement themes that managers and employees can tackle together.

Why is this so important? Because organizations that apply the HPO framework achieve demonstrably better results. Employees feel more responsible and are more focused on improvement, leading to higher productivity and ultimately better financial results. The organization as a whole becomes more focused and disciplined, resulting in a strong reputation for quality.

Working on becoming a High Performance Organization is not only effective but also inspiring and energizing. It's an opportunity to grow and flourish with your team, both professionally and personally. Take the first step today on the path to (even) better results and a work environment where everyone engages with pleasure and passion.

Contact Marco Schreurs and experience the power of the HPO framework for yourself.